Systems Analyst 4-support

Job Description	Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
Desired Profile	Desired Knowledge and Experience: 1)Good understanding of the concepts on system architectures and operating systems. 2)Good Understanding of Oracle Storage Products, Replication Technology 3)Good knowledge and experience on Oracle Engineered Systems and Oracle Enterprise Sparc servers. 4)Good knowledge of Oracle Linux /Solaris operating systems. 5)Network and Storage concepts/troubleshooting. 6)Experience with Virtualization ( Solaris Zones, Solaris Virtual machines ) and Clustering technology. 7)Understanding of the concepts of proactive technical support including responding to customer issues within deadlines. 8)Highly self-motivated, able to handle multiple tasks in a fast-paced environment. 9)Effective teamwork skills & able to work independently. 10)Customer focused,with a pro-active and responsive approach. 11)Skills in troubleshooting and problem resolution. Strong analytical skills to resolve complex problems with minimal or confusing information. 12)Good customer interaction skills. 13)Ability to self-learn new technologies or product features. 14)Excellent telephone and e-mail etiquette are essential.
Experience	8 - 10 Years
Industry Type	IT-Software / Software Services
Role	System Analyst
Functional Area
Education	UG - B.Sc - Any Specialization, Computers PG - M.Sc - Any Specialization, Computers Doctorate - Doctorate Not Required
Location	Mumbai, Gurgaon
Keywords	Communication Skills Computer Science Problem Solving Support Services Customer Interfacing Customer Satisfaction Oracle Storage Products Replication Technology Linux Solaris Solaris Zones Solaris Virtual machines Virtualization
Contact	Please send your resume : xmenconsultants@gmail.com