Systems Analyst 3-support - Bengaluru/Bangalore

Job Description	As an Oracle FSGBU Technical support Analyst,the responsibilities include effective delivery in any of the following areas of FCUBS Universal/ FCDB Direct Banking product. Very strong understanding of Oracle Flexcube architecture - Technical expertise in Java, XML, PL/SQL and Javascript technologies - Facilitate and actively participate in all Product Maintenance and Support Activities such as Product Testing Go-Live, Post Go-live stabilization and Product Support(Incident Management, SR Management) - Experience designing,improving and supporting business processes in the areas of universal and direct banking - Adding value by combining particular business process knowledge with the "know-how" of configuring the aspect of Oracle Flexcube product that pertains to that process knowledge. - Should possess strong debugging skills and would be required to be conversant with minor SQL queries(Select statements) for debugging incidents or issues that might appear during the deployment or Support activity. - Should have the ability to resolve critical project issues by working effectively with Oracle support and client stakeholders. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
Desired Profile	Candidate should ideally have a degree in Engineering or a PG in Computer Science from a reputed University. - Candidate should have minimum 6 years of working experience in Oracle Applications as an implementer, Support Analyst or Product Development Engineer or QA/Testing Engineer in the FCUBS/ FCDB functional area and should have atleast 1 full cycle implementation or Support/Maintenance Project experience - Excellent verbal and written communication skills., - Ability to work as part of a team, yet work independently on complex problems - Technical expertise in Java, XML, PL/SQL and Javascript technologies
Experience	6 - 8 Years
Industry Type	IT-Software / Software Services
Role	System Analyst
Functional Area
Education	UG - B.Tech/B.E. - Any Specialization PG - M.Tech - Computers Doctorate - Doctorate Not Required
Location	Bengaluru/Bangalore
Keywords	Xml Oracle Sql Queries Pl Javascript Plsql Java Product Support Incident Management Project Leading FCUBS FCDB Oracle Applications PL SQL Flexcube architecture
Contact	Please send your resume : xmenconsultants@gmail.com